Returns & Exchanges
At Freewrite Store, we want you to be fully focused on your craft, which is why we offer a 30-day return window for all distraction-free writing tools in their original condition. If your device doesn't perfectly suit your workflow, our streamlined return process ensures a quick resolution.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the device in its original packaging, including all charging cables and documentation, to ensure it is protected during transit.
Affix the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package before dropping it off at any authorized carrier location.
Inspection and Refund
Once our technical team verifies the device's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing